Our golf buggy at Ford Park needed a new battery, and these batteries are not cheap, about 150 quids, however I found a deal with Battery Megastore for 130 which I promptly ordered on the Friday. Monday morning it arrives, so far so good.
Now I wasn't on site when it arrived and the delivery driver gets a woman from the council adult day care service to sign for it, even though it's addressed to me, she signs for it in, I suppose good faith, and thinks she's being helpful. The driver is in a bit of a rush, which they always are, arnt they.
About half an hour later I collect the battery, which is wrapped in a sort of plastic cling film with lots of tape around it that says fragile, and it is strapped to a mini pallet with a bit of that plastic strapping. Curious thing is that the wrapping appears quite wet, although as its been raining I just assumed it was rain water. But when I start to unwrap it my hand, which has some cracked skin starts to sting. I think that the wetness may be battery acid that has leaked out somehow. When I finally get to the battery its has obviously been damaged, one cell stopper is bent over and the corner looks split, whats more there is no acid in that one cell.
No problem, I call the company, down in Gloucestershire, and inform them. They say ok, we'll get that sorted for you sir. But that's where it all unravels.
They come back to me to say that it was signed for as received in good order by a person called Wendy. This means that they are not responsible as the courier has delivered it in good condition. This item was so wrapped up that it was impossible to tell, just by looking at the packaging that it was in good order.
Seems that the Battery Megastore rang the courier, they refused to take responsibility, so it's my problem and not theirs. Maybe I have caused the damage. WHAT! So much for customer relations at battery Mega store. They say they'll try again but come back with the same excuse.
On Friday, 5 days now after the delivery, I talk to the managing director, Giles Briggs who tells me that they won't send a replacement but will try to persuade the couriers insurance company to reimburse us, but he doesn't hold out much hope, except to say they may go half way. He also suggests that the damaged battery may still be ok and he promises to send me some replacement battery acid. GREAT!
Today I refill the battery but it leaks through the casing, it is a useless battery, karputt.
I am very pessimistic about getting a replacement, but I am determined to keep on trying as at £130 pounds this is no small beer.
They tell me that the driver would not have delivered faulty goods, but he did, and because someone signed for it then that was that and they can wash their hands of it. Surely that can't be right, surely unless the recipient signs they are out of order.
Does anyone know the law on this one, is their some office of fair trading that I can go to, or is any signature acceptable, and should the driver ask me to examine the goods before signing. The woman who signed probably thought she was just confirming delivery, not confirming that the goods were in good condition. How does this work.
All in all a very poor show from Battery Megastore, a, on packaging, and b, on customer satisfaction. They have only been in business about six months I believe, and on this count won't be in business for very long.
Now I wasn't on site when it arrived and the delivery driver gets a woman from the council adult day care service to sign for it, even though it's addressed to me, she signs for it in, I suppose good faith, and thinks she's being helpful. The driver is in a bit of a rush, which they always are, arnt they.
About half an hour later I collect the battery, which is wrapped in a sort of plastic cling film with lots of tape around it that says fragile, and it is strapped to a mini pallet with a bit of that plastic strapping. Curious thing is that the wrapping appears quite wet, although as its been raining I just assumed it was rain water. But when I start to unwrap it my hand, which has some cracked skin starts to sting. I think that the wetness may be battery acid that has leaked out somehow. When I finally get to the battery its has obviously been damaged, one cell stopper is bent over and the corner looks split, whats more there is no acid in that one cell.
No problem, I call the company, down in Gloucestershire, and inform them. They say ok, we'll get that sorted for you sir. But that's where it all unravels.
They come back to me to say that it was signed for as received in good order by a person called Wendy. This means that they are not responsible as the courier has delivered it in good condition. This item was so wrapped up that it was impossible to tell, just by looking at the packaging that it was in good order.
Seems that the Battery Megastore rang the courier, they refused to take responsibility, so it's my problem and not theirs. Maybe I have caused the damage. WHAT! So much for customer relations at battery Mega store. They say they'll try again but come back with the same excuse.
On Friday, 5 days now after the delivery, I talk to the managing director, Giles Briggs who tells me that they won't send a replacement but will try to persuade the couriers insurance company to reimburse us, but he doesn't hold out much hope, except to say they may go half way. He also suggests that the damaged battery may still be ok and he promises to send me some replacement battery acid. GREAT!
Today I refill the battery but it leaks through the casing, it is a useless battery, karputt.
I am very pessimistic about getting a replacement, but I am determined to keep on trying as at £130 pounds this is no small beer.
They tell me that the driver would not have delivered faulty goods, but he did, and because someone signed for it then that was that and they can wash their hands of it. Surely that can't be right, surely unless the recipient signs they are out of order.
Does anyone know the law on this one, is their some office of fair trading that I can go to, or is any signature acceptable, and should the driver ask me to examine the goods before signing. The woman who signed probably thought she was just confirming delivery, not confirming that the goods were in good condition. How does this work.
All in all a very poor show from Battery Megastore, a, on packaging, and b, on customer satisfaction. They have only been in business about six months I believe, and on this count won't be in business for very long.
What with the cones above, you're having a tough time.
ReplyDeleteJoin the club but it's very very frustrating.
Try taking on David Parratt, Town Clerk over picnic tables at Gill Banks and there you will find a hard nut to crack.
Chip, chip chip.
Chop?